In conversation with Oliver Primes, CEO of Protech Hospitality Hub.

In the fast-paced world of hospitality, retail, and commercial spaces, creating a successful establishment requires more than just a good idea. It demands expertise, dedication, and a comprehensive approach to design, construction and fitout. Today, we sit down with Oliver Primes, CEO of Protech Hospitality Hub, to discuss trending industry topics and how Protech provides complete turnkey services that build not just spaces, but successful businesses.

Q1: Oliver, thank you for joining us today. Let's start with a broad question. What are the current trends you see shaping the hospitality industry?

Oliver Primes: Thank you for having me. One of the most significant trends we're seeing right now is the integration of technology into fitouts. This includes everything from digital menus and online ordering systems in restaurants to smart lighting and climate control in retail spaces. There's also a strong focus on creating unique, immersive experiences that engage customers on multiple levels. Sustainable design is another critical trend. Clients are increasingly asking for eco-friendly materials and energy-efficient systems, which is something we wholeheartedly support at Protech with one of our Values being ‘We don’t waste”.

Q2: Can you tell us more about how Protech addresses these trends in your projects?

Oliver Primes: At Protech, we stay ahead of these trends by continuously innovating and integrating the latest technologies into our designs. For instance, we offer state-of-the-art digital solutions that streamline operations and enhance customer experiences. Our commitment to sustainability means we source eco-friendly materials and design energy-efficient spaces. We also focus on creating bespoke environments that reflect our clients' brand identities and meet their specific needs, whether it's for a cosy café, a bustling bar, or a chic fine dining restaurant.

Q3: You mentioned the importance of creating immersive experiences. How do you approach this in your projects?

Oliver Primes: Creating an immersive experience starts with understanding the client's vision and the story they want to tell through their space. We work closely with our clients to develop a concept that resonates with their target audience. This involves everything from the layout and lighting to the choice of materials and decor. For example, in a restaurant, this could mean designing a space that evokes a particular culture or theme, using ambient lighting and carefully selected furnishings to transport diners to another place. Our goal is to create environments that not only look great but also feel engaging and memorable.

Q4: Protech offers complete turnkey services. Can you explain what this entails and how it benefits your clients?

Oliver Primes: Our turnkey services cover everything from initial design concepts, construction of the establishment, to the final fitout and beyond. This includes equipment procurement, handling council approvals, and ensuring compliance with all regulations. Essentially, we manage every aspect of the project, so our clients don't have to worry about the complexities and can focus on their business. This comprehensive approach ensures a seamless process, reduces stress for our clients, and results in a space that is ready for trading as soon as we hand over the keys.

Q5: Can you share a success story where Protech helped transform a client’s vision into reality?

Oliver Primes: Absolutely. One of our recent projects was a boutique café in Sydney. The client had a clear vision of a cosy, rustic space with a modern twist. We started with a no-cost site consultation to understand their needs and then moved on to designing a layout that maximised the small space. We sourced reclaimed wood for the furnishings, installed energy-efficient lighting, and integrated a digital ordering system. The result was a charming café that not only met the client's aesthetic expectations but also operated efficiently. The feedback from customers has been fantastic, and the café has become a local favourite.

Q6: How does Protech ensure that each project is completed on time and within budget?

Oliver Primes: We have a well-defined project management process that includes detailed planning, regular progress updates, and close coordination with all stakeholders. Our experienced team of designers, builders, and project managers work together to anticipate potential issues and address them proactively. We also maintain transparent communication with our clients throughout the project, ensuring they are informed and involved in every step. This approach helps us deliver projects on time, within budget, and to the highest standards.

Q7: Finally, what advice would you give to someone looking to open a new bar, café, restaurant, or retail space?

Oliver Primes: My advice would be to start with a clear vision and partner with professionals who understand your industry. The design and fitout of your space are crucial to your success, so it’s important to invest in quality and expertise. Don’t underestimate the importance of creating an environment that reflects your brand and enhances the customer experience. And, of course, stay flexible and open to new ideas. Trends and customer preferences can change, and being able to adapt is key to staying relevant and successful in the long run.

How can someone get started with Protech if they have a project in mind?

We offer no-cost site consultations where we can discuss your vision, assess the site, and provide initial ideas and recommendations. From there, we’ll work closely with you to develop a detailed plan and bring your project to life. Our goal is to make the process as smooth and stress-free as possible, ensuring you end up with a space that truly reflects your brand and meets your business needs.