In order to setup your DoorDash Bluetooth Receipt Printer with the DoorDash Order Manager App, you must first ensure that the Printer Models are Supported by DoorDash Order Manager App
These printers include:
Star Micronics TSP 654 (bluetooth) - Also known as Star Micronics TSP654II Bluetooth (TSP654IIBI)
Star Micronics TSP 143 (bluetooth) - Also known as Star Micronics TSP143III Bluetooth (TSP143IIIBI)
Your orders will not print if you are using an unsupported printer model.
Pairing your printer to the Order Manager App
1. Make sure that Bluetooth is turned on
2. Open the Order Manager App on your tablet and click on the Menu icon (box with 3 stacked bars to the top left of the app) to open up the sidebar
3. Tap Settings
4. Tap Set up a printer
5. Select “Star printer (Bluetooth)” from the drop down
6. The tablet should automatically navigate you to the Bluetooth settings screen where you can select a Bluetooth device to pair
7. Turn on Printer Pairing - Press and hold the Pair button on the back of the printer for 5 seconds (The green light should begin blinking)
8. Select the Star Micronics option under the list of available devices
10. Click okay when prompted for pairing request
The tablet will now automatically navigate you back to the Order manager settings screen where you can see the connected device
Troubleshooting your Star Printer Bluetooth Printer
Printer is not working/pairing properly?
Turn the tablet's bluetooth off and back on
- ?Swipe down from the top of the screen. You will see a mini dashboard.
- Tap the Bluetooth icon to turn the Bluetooth off. The icon will be gray when Bluetooth is off
- Tap the Bluetooth icon again to turn it back on. Icon will be blue
Printer is showing as paired in the Order Manager but prints are failing.
- Unpair the tablet from the printer
- ?Swipe down from the top of the screen. You will see a mini dashboard.
- Press and hold the Bluetooth icon
- Under Paired Devices: Tap the gear symbol next to the device name then Tap unpair
- Follow pairing instructions above to pair the printer again
Where to buy a DoorDash Printer?
If you are located within Australia, you can purchase a DoorDash Printer directly from Cash Register Warehouse.
We have two printer models available which are the Star Micronics TSP143III Bluetooth & Star Micronics TSP654II Bluetooth Receipt Printer. Both of these are compatible with iPad & Android.
There are four main differences between these model.
1. The TSP143III has an inbuilt Power Supply & the TSP654II has an External Power Supply. If the power supply fails and needs replacing, it is much easier to do so with the TSP654II. Although saying that, the TSP143III does not have a bulky power block hanging out of the back so can be a neater and more attractive solution. It isn't a common issue with the power supply but anything can happen with electronics.
2. The TSP143III prints at 250mm/second & the TSP654II prints at 300mm/second. There isn't a huge difference in print speed but this may matter to some who want to print their order dockets at super fast speeds especially if it is busy.
3. The TSP143III has an Auto Decurl Feature - No more curled receipts falling off the counter. Star’s new “decurl” features literally flattens the receipt before delivery. This is great put putting orders up along the order rail as the paper is nice and flat so it can be easily read without curling back on itself.
4. The TSP143III has a USB charging port so you are able to charge your tablet at the same time.
